At Cap On Head, we value your satisfaction and aim to provide a seamless shopping experience across Bangladesh. This Return & Refund Policy explains the guidelines for returning products and claiming refunds.
1. Eligibility for Returns
Returns are accepted within 7 days of delivery for defective, damaged, or incorrect items only.
To be eligible, products must be unused, in original packaging, and include all tags, accessories, or freebies provided.
Limited edition, promotional, or personalized caps may not be eligible unless defective.
2. Initiating a Return
Contact our customer support within 7 days of delivery via email or phone with your order details and images of the product issue.
Our support team will review your request and provide a return authorization and instructions.
3. Shipping Returns
Customers are responsible for the return shipping costs unless the product is defective or incorrect.
Returned items should be sent securely to our designated return address in Bangladesh.
4. Refunds
Once your return is received and inspected, refunds will be processed to your original payment method.
Refund processing may take 5–7 business days, depending on your bank or payment gateway.
Shipping fees (if applicable) are non-refundable.
5. Exchanges
Exchanges are possible only for defective or damaged products.
Contact customer support to request an exchange and verify the availability of the replacement item.
6. Non-Returnable Items
Personalized, customized, or special edition products, unless defective
Products damaged due to misuse, negligence, or accidental damage
Opened or worn items that compromise hygiene
7. Contact Us
For returns, exchanges, or refund inquiries, please get in touch with us:
Email: [email protected]
Phone: +8801936448475
Address: 244 Bara Moghbazar, Dhaka 1217
By shopping with Cap On Head, you agree to comply with this Return & Refund Policy, ensuring a smooth and fair resolution process.
